Collection of Information
We aim to collect, use and disclose only such information as is required to enable us to manage your account, to provide the Services, to maintain our customer/visitor lists, to respond to your inquiries or provide feedback, for identification and authentication purposes and for service improvement. We will maintain the confidentiality of any contact information you provide to us on signing up for our Services or contacting us with questions or for further information and we will use it only for the purposes for which we have collected it (subject to the exclusions and disclosures we have listed below), unless you agree that we may disclose it to other third parties.
"Personal Information" is personally identifiable information, such as your name, address, email address, birthdate and gender. At the time of collection, we will clearly identify the information being collected and the purposes for which it will be used. It is always your choice whether or not to provide Personal Information but if you choose not to provide certain requested Personal Information, in some instances you may not be able to register to use the Website or the Services or be able to access and use them at all. In other instances, your choice not to provide certain other Personal Information may mean that you will not be able to use certain features of the Website or the Services. We may collect Personal Information in respect of the Website through registration processes; communications with you; information downloads; user support and surveys.
"Non-Personal Information" is information of an anonymous nature, such as the domain used to access the Website, and the type and version of browser or operating system being used by visitors to the Website. Aggregate information, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors, what pages users access or visit, and average time spent on the Website is not considered Personal Information. Depending on the jurisdiction you are located in, business contact information such as the name, title, business address, e-mail address, or telephone number of a business or professional person or an employee of an organization is not considered Personal Information.
Use of Information
We collect information for the following purposes:
Registration: In order to use the Website and access the Services, you must register for an account either as an individual and/or as an individual who will manage or administer a community on behalf of an organization. You must be at least 13 years old in order to register for an account. When you register for an account, you will be required to input your name and email address. If you register on behalf of an organization you must do so with your email address with that institution should we require verification of your connection with the institution. Once registered, a profile will be created for you that will show your name and a profile picture. Your registration information will not be publicly available to users of the Website, however, your name and profile picture will be visible to other members of your institution and to the members of any activities you join. Your contact information will not be shared with any other users of the Website or Services unless you agree to that information being provided.
Community Owners: If you create a community within the Website, you can import your contacts and use the Services like a CRM system. You represent and warrant that you have the right to make such personal information available to us. Timecounts will not use your contacts information for any purpose other than providing the Services to you. If you wish to invite or connect with individuals or send invites to your contacts, this functionality is available within the Services and will only be transmitted with a community administrators’ permission.
Information Sharing between Users: Users of the Website can create and join community hubs, and administrators can create events, assignments, and schedules for publishing to the Organization or more publicly on the Website. If you signup or indicate that you will attend an event, your selection will be visible to the Orgaization’s administrators and, for public events, a thumbnail of your photo and the outline of your profile may show up on the event page.
Marketing Communications: If you opt-in to receive marketing communications from us, we will keep you up to date on Timecounts news. You may withdraw your consent to receiving marketing communications from us at any time by following the opt-out instructions in each communication, or by contacting us at firstname.lastname@example.org.
Statistics: We also collect statistics about use of the Services for analytics purposes, including predictive analytics. Aggregate statistics that do not personally identify an individual user will be kept by us and such aggregate statistics may be made available to other members or third parties.
Disclosures and Transfers
We host and store user information on our servers that are located in the United States and accordingly your Personal Information may be available to Canadian and United States government or its agencies under a lawful order, irrespective of the safeguards we have put in place for the protection of your Personal Information.
Our business partners may include: software developers, hardware vendors, system integrators, payment processors, other websites that cater to mailing list management or analytics and our group companies and affiliates. From time to time we may employ third parties to help us improve the Website and/or the Services. These third parties may have limited access to databases of user information solely for the purpose of helping us to improve the Website and/or the Services and they will be subject to contractual restrictions prohibiting them from using the information about our members for any other purpose.
We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other members of the Website, other users of the Services, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. We may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law.
The security of your Personal Information is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you. You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your email account information or your password for the Services to third parties.
The Website and the Services are not intended for use by persons under the age of 13. We do not knowingly collect information about persons under the age of 13. If you think we have collected such information, please contact us and we will remove such information from our systems.
Amendments of this Policy
Access and Accuracy
You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information for an administrative fee of $20, although in certain limited circumstances, we may not be able to make all relevant information available to you such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request within 30 days. We will endeavor to deal with all requests for access and modifications in a timely manner.
We will make every reasonable effort to keep your Personal Information accurate and up-to-date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.
Data Controller and Data Processor.
Each Community Owner is the “Data Controller” of their Administrators’ and Members’ (volunteers) Personal Data (excluding User Account Data), when Timecounts processes such data solely on such Owner’s behalf. This means that in such cases, we will only process such Member’s data in accordance with the reasonable instructions of the Owner, subject to our Terms of Service and Data Processing Agreement, and strictly on their behalf. The Owner will be solely responsible for meeting any legal requirements applicable to Data Controllers (such as establishing a legal basis for processing and responding to Data Subject Rights requests concerning the data they control).
Timecounts is the “Data Controller” of the Account Data of its Owners, Managers and Visitors, and also of certain Member Personal Data, when it processes such data for its own purposes. This means that when processing is performed for Timecounts’ purposes (as set forth under this Notice), namely Personal Data which pertains to Owners and Visitors, and Member (volunteers) Personal Data which relevant to their overall use of our Services, then Timecounts will control such data, and assume the responsibilities of Data Controller (solely to the extent applicable under law).
Sub-processors that Timecounts works with.
Request deletion of your account by emailing email@example.com from the email linked to your Timecounts account so we can verify it's you. If you are requesting the deletion of an organization, please also confirm the slug or domain (you will find this in the URL of your organization account). We will reply with a confirmation within 24 hours.
You can help by keeping us informed of any changes such as a change of address or telephone number. If you would like to access your information, if you have any questions, comments or suggestions of if you find any errors in our information about you, please contact us at firstname.lastname@example.org or at our mailing address below:Timecounts Inc.
18 King Street East,
Last Updated: October 04, 2022